FAQs

All jewelry is 100% handmade by artist and designer therefore please allow 7-14 days for production of product before shipment. Rush orders can be requested through email.

 

Custom Orders

Custom orders are available upon request and based on availability of stones and metals. Stone&Hinge loves making your visions come to life so do not hesitate to reach out with questions and ideas. Sketches can be created beforehand with availability to customize with artist/designer.

 

Resizing

Rings cannot be resized if there are stones or inlay present. These pieces cannot be reheated or stones may be damaged. Please make sure ring sizes are accurate before ordering.

 

Returns & Exchanges

Returns are accepted 30 days after order for full refund if product is in the same condition as it was received. If you are unhappy with your purchase in any way or have questions or concerns regarding your product please reach out to Stone&Hinge through email at stoneandhinge@gmail.com. Customer is responsible for return shipping.

 

Special Care Instructions

All Stone&Hinge jewelry is delicate therefore taking care of your pieces is of utmost important. Products should be removed before showering and or working with harsh chemicals as stones and metals can be damaged. Keep pieces in original case when not worn.

*Please note that brass and silver will tarnish over time with normal wear.